Privacy Policy

Last updated: April 2026  ·  AXON Fire & Security

Who We Are

AXON Fire & Security ("we", "us", "our") is a fire and security systems company operating across the United Kingdom. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect and process the following personal data:

• Contact information — name, email address, phone number provided via our contact form or when you become a customer
• Site information — your business address and site details required to provide our services
• Service records — records of maintenance visits, system installations and engineer reports relating to your site
• Portal usage data — when you log in to the client portal, we store your customer ID in your browser session
• Communication data — emails and contact form submissions you send to us

How We Use Your Data

We use your personal data for the following purposes:

• To provide fire and security installation, maintenance and monitoring services
• To send maintenance reminder emails when your system service is due (within 30 days of the due date)
• To respond to enquiries submitted via our contact form
• To maintain accurate service records for your site
• To comply with legal obligations relating to fire safety certification

Legal Basis for Processing

We process your data on the following legal bases under UK GDPR Article 6:

• Contract performance — processing necessary to deliver the services you have contracted with us
• Legitimate interests — sending maintenance reminders to ensure your legal fire safety obligations are met
• Legal obligation — maintaining service records required by fire safety legislation
• Consent — where you have explicitly consented, such as marketing communications

Maintenance Reminder Emails

As part of our service contract, we will send you automated email reminders approximately 30 days before your scheduled maintenance is due. These are sent to the contact email address registered on your account. This processing is based on our legitimate interest in ensuring your fire safety systems remain compliant and your certifications remain valid.

You may opt out of reminder emails at any time by contacting us at [email protected]. Please note that opting out does not affect your contractual obligation to maintain your systems.

Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Supabase — our database and authentication provider (EU/US hosted, GDPR compliant)
• Resend — our email delivery provider, used solely to send maintenance reminders
• Netlify — our website hosting provider
• Alarm Receiving Centres (ARC) — where monitoring services are provided, limited data necessary for response

All third-party processors are contractually bound to process your data only as instructed and in compliance with data protection law.

Data Retention

We retain your personal data for as long as you remain a customer and for a period of 7 years thereafter, in accordance with our legal obligations relating to fire safety records and financial records. Contact form submissions are retained for 2 years.

Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data where there is no legitimate reason to continue processing it
• Restriction — request restriction of processing in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies

Our website uses browser session storage to maintain your login session in the client portal. This is strictly necessary for the portal to function and does not track you across websites. We do not use advertising cookies or third-party tracking cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent update. Continued use of our services after any changes constitutes your acceptance of the updated policy.

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